This policy explains where and how we collect your personal information, as well as your rights over any personal information we hold about you, and tells you about your privacy rights and how the law protects you.

Introduction

This privacy notice applies to this website and other interactions (e.g. when you create an account with the Website, purchase or sign up for our product or service, sign up to our newsletter, sign up to updates, open a support ticket, when you contact us by email or phone or contact us via social media) you may have with us. If you do not agree with the terms, do not access our Website or any other aspect of this website. If you have any questions about our privacy practices, please contact us using the contact form on the Website or email us at connect@proascendacademy.com.

What Data Do We Collect About You

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may collect and process your personal data in different ways:

Communication Data

Communication Data includes any communication that you send to us, whether through the contact form on our website, email, text, WhatsApp, social media messaging, social media posting or any other communication that you send us.

Customer Data

Customer Data includes data relating to any purchases of goods and/or services such as your name, title, billing address, email address, phone number, WhatsApp number, contact details, purchase details and payment information. All payments are processed securely through Razorpay. ProAscend Academy does not store your card or banking details on our servers.

User Data

User Data includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. This may include products, content, files, courses, quizzes, surveys or any other content you upload to or create on the Website.

Technical Data

Technical Data includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is our analytics tracking system.

Marketing Data

Marketing Data includes data about your preferences in receiving marketing from us and our third parties, and your communication preferences.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you do not provide us with the requested data, we may have to cancel a product or service you have ordered, but if we do, we will notify you at the time.

How We Use Your Personal Data

We will only use your personal data when legally permitted. The most common uses of your personal data are:

• Where we need to perform the contract between us.
• Where we need to process data in accordance with a customer’s instructions.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the contact form on the Website or emailing connect@proascendacademy.com.

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. To exercise any of these rights, please contact us at connect@proascendacademy.com and we will respond within a reasonable timeframe.