We want you to feel comfortable about performing transactions and doing business with us. Due to the nature of our business, virtual products and accessibility of our products immediately upon purchase, there is a generous 7 Days Refund Policy on our entry-level program, calculated from the date of purchase. We believe it is sufficient time for you to decide if your purchase is valuable.

Any subsequent requests for refund will not be entertained.

Eligibility For Refund (Read Carefully)

The following conditions must ALL be met to be eligible for a refund:

• Submit your refund request within 7 days of purchase.
• Should not have accessed more than 10% of the recorded content in our LMS.
• Have not attended more than 1 LIVE session.

Higher Level Programs

Our higher level programs are crafted for professionals who are ready to make a serious, committed investment in their career transformation. Enrollment into these programs happens only after a thorough personal consultation with our mentor or after experiencing our foundational program — giving every participant a clear and informed understanding of the journey ahead before making their commitment.

Given the deeply personalised nature of these programs — including dedicated mentor time, structured curriculum, and significant resources committed from the date of enrollment — these programs are not eligible for a refund once enrolled.

We are confident that every participant who joins after a genuine consultation will find immense value in the journey. Our commitment to your transformation remains unwavering throughout your program.

1:1 Consultation Sessions

Consultation sessions booked with our mentor are non-refundable, as the time slot is personally reserved and preparation is done in advance based on your submitted assessment. If you are unable to attend your scheduled session, please notify us at least 24 hours in advance at connect@proascendacademy.com to request a reschedule, subject to availability.

Refund Processing

All payments at ProAscend Academy are processed through Razorpay or other payment methods as appropriate. Approved refunds will be processed within 7 to 10 business days through a payment method of our choice, which may include the original payment method or any other appropriate channel as determined by ProAscend Academy. Processing timelines may vary based on the method selected.